FAQs
Welcome to the Gift Box Britain FAQ page. Below you'll find answers to common questions about our products, ordering process, shipping, payments, returns, and customer support.
If you need further assistance, please contact us at support@giftbox-britain.com.
General Questions
Q. What is Gift Box Britain?
A. Gift Box Britain is an official online gift store serving customers throughout the United Kingdom. Our collection focuses on gift presentation, keepsake storage, and gift packaging products.
Q. Where are you located?
A. Our business address is:
4 Embankment Pl, London WC2N 5AQ, United Kingdom
Q. How can I contact customer support?
A. You can contact us by:
Email: support@giftbox-britain.com
Phone: +44 7360 254317
Q. What are your customer service hours?
A. Our customer service hours are:
Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: (GMT+00:00) Greenwich Mean Time (London)
Orders
Q. How do I place an order?
A. Browse the products available on our website, select the items you wish to purchase, add them to your shopping basket, and complete your order through checkout.
Q. Will I receive an order confirmation?
A. Yes. After your order has been successfully submitted, an order confirmation will be sent to the email address provided during checkout.
Q. Can I modify or cancel my order?
A. Orders may be modified or cancelled within 24 hours of purchase. Please contact us as soon as possible if you need assistance with an order.
Q. Can I purchase multiple products in one order?
A. Yes. Multiple products can be purchased in a single order, subject to product availability.
Shipping & Delivery
Q. Do you deliver within the United Kingdom?
A. Yes. Gift Box Britain currently ships to addresses throughout the United Kingdom.
Q. How long does delivery take?
A. Our estimated delivery timeframe is:
- Handling Time: 0–1 Business Day
- Transit Time: 2–4 Business Days
- Total Delivery Time: 2–5 Business Days
Delivery times are estimates and may vary depending on delivery circumstances and courier operations.
Q. What is your order cut-off time?
A. Our daily order cut-off time is:
5:00 PM (GMT+00:00) Greenwich Mean Time (London).
Q. How much does shipping cost?
A. Our shipping charges are:
- Free Standard Shipping on orders over £200
- £5.99 Flat Rate Shipping on orders of £200 or less
Q. Will I receive tracking information?
A. Tracking information will be provided where available after your order has been dispatched.
Q. What happens if I enter an incorrect delivery address?
A. Customers are responsible for providing accurate and complete delivery information. Incorrect or incomplete addresses may result in delivery delays or additional shipping costs.
Products
Q. What product categories do you offer?
A. Our current product categories include:
- Jewellery & Keepsake Storage
- Gift Bags & Pouches
- Drawer Gift Boxes
- Floral Gift Boxes
- Acrylic Gift Boxes
Q. Can I see product specifications before ordering?
A. Yes. Product pages may include relevant information such as dimensions, materials, colours, package contents, and other product specifications where applicable.
Q. Will the product look exactly like the photographs?
A. Product photographs are provided to show the product and its presentation. Minor differences in colour or appearance may occur due to lighting, photography, manufacturing variations, or individual screen settings.
Q. Can product availability change?
A. Yes. Product availability, designs, colours, materials, and specifications may vary depending on the individual product and current availability.
Payments
Q. What payment methods do you accept?
A. Available payment methods are displayed during checkout. Depending on availability, payment options may include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Maestro
- Visa Electron
Q. What currency do you use?
A. All transactions are processed in British Pounds Sterling (GBP £).
Q. Is my payment information secure?
A. Payment transactions are processed through the payment options available during checkout and are subject to the applicable payment verification and authorisation procedures.
Returns & Refunds
Q. What is your return period?
A. Eligible products may be returned within 30 days from the delivery date, subject to the conditions outlined in our Return & Refund Policy.
Q. Who pays for return shipping?
A. Customers are responsible for return shipping costs for change-of-mind returns, unless otherwise required by applicable law.
For damaged, defective, or incorrect items, return instructions will be provided after the issue has been reviewed.
Q. Do you charge a restocking fee?
A. No. We do not charge a restocking fee for approved returns.
Q. How long do refunds take?
A. Approved refunds are generally processed within 7 business days after the returned item has been received and the return has been approved.
Q. Do you offer exchanges?
A. We do not currently offer direct product exchanges. If you require a different product, please return the eligible item in accordance with our Return & Refund Policy and place a new order separately.
Q. What products may not be eligible for return?
A. Products may not qualify for return if they are showing signs of wear, damage, scratches, stains, misuse, or if they are returned without applicable original packaging, tags, or accessories.
Products returned after the applicable 30-day return period may also be ineligible.
Customer Support
Q. What information should I provide when contacting support?
A. Where applicable, please include:
- Your order number
- Product name
- A description of your enquiry
- Photographs of the product or issue, where relevant
Providing complete information can help us review your enquiry more efficiently.
Q. How quickly will I receive a response?
A. We aim to respond to enquiries as soon as possible during our regular customer service hours. Response times may vary depending on enquiry volume and the information required to assist with your request.
Contact Information
Business Name: Gift Box Britain
Business Email: support@giftbox-britain.com
Business Phone: +44 7360 254317
Business Address: 4 Embankment Pl, London WC2N 5AQ, United Kingdom
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: (GMT+00:00) Greenwich Mean Time (London)