Refund policy

Last Updated: 1 August 2026

At Gift Box Britain, we want customers to have clear information about returning products and requesting refunds. This Return & Refund Policy explains the conditions that apply to eligible returns and refunds. By placing an order through our website, you agree to the terms outlined below.

A. Return Window

Eligible items may be returned within 30 days of the delivery date.

Return requests submitted after this period may not qualify for a refund.

B. Return Eligibility

To qualify for a return, items must:

  • Be unused and in their original condition.
  • Include all original packaging, tags, and accessories where applicable.
  • Be free from signs of wear, damage, scratches, stains, or misuse.
  • Be securely packaged for return transit.

Items that do not meet these requirements may not be eligible for a refund.

C. Requesting a Return

To begin a return request, please contact our customer support team.

Business Email: support@giftbox-britain.com

Please include:

  • Your order number
  • The reason for your return
  • Photographs, where applicable, if the item is damaged, defective, or incorrect

Once your request has been reviewed, return instructions will be provided.

Returns sent without prior authorisation may not be accepted.

D. Return Shipping

Damaged, Defective, or Incorrect Items

If an item received is damaged, defective, or different from the item ordered, please contact us with your order details. Return instructions will be provided after the issue has been reviewed.

Change-of-Mind Returns

If you no longer require an item or have changed your mind about your purchase, you are responsible for the return shipping costs.

E. Inspection of Returned Items

All returned products are inspected after they arrive at our facility.

Refund eligibility is determined after the returned item has been reviewed and confirmed to meet the applicable return requirements.

F. Refund Process

If your return is approved:

  • The refund will be issued to the original payment method used for the purchase.
  • Approved refunds are generally processed within 7 business days after the returned item has been received and inspected.
  • The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

G. Products Not Eligible for Return

Returns may not be accepted for:

  • Gift boxes, bags, pouches, or keepsake storage items that have been used, altered, stained, scratched, or damaged after delivery.
  • Products returned without their original packaging, ribbons, tags, parts, or accessories.
  • Items showing signs of misuse, improper handling, or normal wear.
  • Products returned after the 30-day return period.

This does not affect your statutory rights regarding faulty, damaged, misdescribed, or incorrect products.

H. Damaged or Incorrect Orders

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and, where applicable, photographs of the item.

We will review the issue and advise you on the next steps.

I. Exchanges

We do not currently offer direct product exchanges.

If you require a different product, please return the eligible item in accordance with this policy and place a new order separately.

J. Contact Information

For return or refund enquiries, please contact:

Business Name: Gift Box Britain

Business Email: support@giftbox-britain.com

Business Phone: +44 7360 254317

Business Address: 4 Embankment Pl, London WC2N 5AQ, United Kingdom

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM

Time Zone: (GMT+00:00) Greenwich Mean Time (London)

Important Notice

  • Returned items should be packaged securely before shipment.
  • Please keep your proof of postage until your return has been completed.
  • Refunds are subject to inspection of the returned item.
  • Approved refunds are generally processed within 7 business days after the returned item has been received and inspected.
  • This policy does not affect any statutory rights available under applicable consumer protection laws.