Shipping policy

Last Updated: 1 August 2026

Thank you for shopping with Gift Box Britain. This Shipping Policy provides information about how orders are processed, dispatched, and delivered through our website. By placing an order, you agree to the shipping terms described below.

A. Shipping Coverage

We currently deliver orders to addresses within the United Kingdom.

International delivery is not currently available.

B. Order Processing

Orders are generally processed within 1–2 business days, Monday to Friday.

Orders placed after the daily cut-off time, during weekends, or on UK public holidays will normally be processed on the next available business day.

C. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM (GMT+00:00) Greenwich Mean Time (London)

Orders received after the cut-off time will enter processing on the following business day.

D. Delivery Time

The total delivery timeframe is:

Handling Time: 0–1 Business Days

Transit Time: 2–4 Business Days

Total Delivery Time: 2–5 Business Days

Delivery estimates begin after dispatch. Actual delivery times may vary depending on the delivery address and courier operations.

E. Shipping Charges

Shipping charges for orders within the United Kingdom are as follows:

  • Orders Over £200 GBP: Free Standard Shipping
  • Orders £200 GBP or Under: £5.99 GBP Flat Rate Shipping

The applicable shipping charge will be calculated based on the order value and displayed during checkout before payment is completed.

Other available delivery options, where applicable, will also be displayed during checkout.

F. Shipment Confirmation & Tracking

Once your order has been dispatched, a shipping confirmation email may be sent to you.

Tracking information will be provided where available.

After dispatch, please allow some time for tracking information to become active in the courier's system.

G. Delivery Delays

Delivery may occasionally take longer due to circumstances outside our control, including:

  • Severe weather conditions
  • Courier service disruptions
  • Public holidays
  • High order volumes
  • Other unforeseen events

H. Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

If an order is returned because the delivery address provided was incorrect or incomplete, additional shipping charges may apply before the order can be resent.

I. Address Changes

If you need to change your delivery address, please contact us as soon as possible.

We cannot guarantee that an address change will be possible once an order has entered processing or dispatch.

J. Order Cancellations

Orders may be cancelled within 24 hours of purchase.

After an order has been processed or dispatched, a cancellation request may no longer be accepted.

Please refer to our Return & Refund Policy for additional information.

K. Damaged or Missing Deliveries

If your order arrives damaged or you believe there is an issue with the delivery, please contact our customer support team as soon as possible.

When contacting us, please provide:

  • Your order number
  • A description of the issue
  • Photographs of the product and packaging, where applicable

We will review the information provided and advise you on the appropriate next steps.

L. Contact Information

Business Name: Gift Box Britain

Business Email: support@giftbox-britain.com

Business Phone: +44 7360 254317

Business Address: 4 Embankment Pl, London WC2N 5AQ, United Kingdom

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM

Time Zone: (GMT+00:00) Greenwich Mean Time (London)

Important Notice

  • Delivery timeframes are estimates and may vary depending on courier operations and delivery location.
  • Customers are responsible for providing accurate delivery information when placing an order.
  • Tracking availability depends on the shipping service used.
  • This Shipping Policy may be updated from time to time. Any changes will be published on this page with an updated Last Updated date.