Payment Policy
At Gift Box Britain, we aim to provide customers with a straightforward and secure payment experience when placing orders through our website.
By completing a purchase, you acknowledge and agree to the terms set out in this Payment Policy.
1. Payment Processing
Payments are processed through the payment methods and providers made available during checkout.
All payment transactions are subject to the applicable verification and authorisation procedures of the relevant payment provider.
2. Accepted Payment Methods
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Maestro
- Visa Electron
Additional payment options may be displayed at checkout depending on factors such as your location, device, or the payment services available at the time of purchase.
All transactions are processed in British Pounds Sterling (GBP £).
3. Payment Authorisation
When you place an order:
- Your selected payment method may be authorised during checkout.
- Payment processing begins after your order has been submitted.
- An order may not be completed if payment authorisation is unsuccessful.
If your payment cannot be completed, you may wish to:
- Review the payment details entered.
- Contact your bank or card issuer.
- Use another available payment method.
4. Order Verification
In certain circumstances, an order may require additional review before processing.
Where reasonably necessary, we may:
- Request additional information related to the order.
- Temporarily hold an order while verification is completed.
- Cancel an order where payment cannot be successfully verified.
5. Billing Information
Customers are responsible for providing accurate and complete billing information, including:
- Correct billing details.
- Valid payment information.
- Current contact information.
Incorrect or incomplete information may result in payment delays, unsuccessful transactions, or order cancellation.
6. Taxes
Where applicable, VAT and other required taxes will be calculated and displayed during checkout in accordance with applicable requirements.
7. Refunds
Approved refunds are returned to the original payment method used for the purchase.
Approved refunds are generally processed within 7 business days after the refund has been authorised.
For additional information regarding returns and refunds, please refer to our Return & Refund Policy.
8. Payment Issues and Disputes
If you experience an issue relating to a payment or transaction, we encourage you to contact us first so that we can review the matter and provide any relevant information regarding your order.
9. Payment Support
If you have questions about payment methods or experience difficulties while completing checkout, please contact our customer support team using the information below.
10. Business Information
Business Name: Gift Box Britain
Business Email: support@giftbox-britain.com
Business Phone: +44 7360 254317
Business Address: 4 Embankment Pl, London WC2N 5AQ, United Kingdom
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: (GMT+00:00) Greenwich Mean Time (London)